Helping you through challenging times

If you’ve recently lost someone close to you who was a client of Quilter Cheviot, we’re sorry for your loss and want to support you through this difficult time. It’s essential to notify the relevant companies – including us, insurance companies, pension providers, as well as your personal banks and or building societies.

We can help. By contacting your Investment Manager or Financial Planner (or their support teams), we can start the ball rolling on contacting the financial providers with whom we have contact. If you aren’t sure of your Investment Manager or Financial Planner's contact details, email us at enquiries@quiltercheviot.com or call 0207 150 4000, and we’ll find you the right person to talk to.

If you would prefer, please complete this form. We will ask for the following information regarding the person you have lost:

• Their name
• Their postcode
• Name of their Investment Manager and/or Financial Planner (if known)
• Their account number(s) of policies they hold through us (if known)

We will follow up with you once we receive this information and let you know the next steps.

To avoid repeating this process several times with different providers that you may need to contact, we have partnered with LifeLedger, a free service that allows you to notify multiple companies immediately regarding your bereavement. The process is straightforward; simply follow the links on their website.

There is no right or wrong way of managing your experience of a diagnosis. We can help you navigate this challenging period by providing all the information you need when you’re ready to make any necessary decisions. We can provide:

• Financial planning that considers your circumstances, such as potential medical expenses and alterations in income.
• Adjusted investment strategies to align with your circumstances, ensuring financial goals are still met while considering your health.
• Guidance on insurance coverage, estate planning, and creating a contingency plan.

Divorce can feel like a daunting process with many elements to consider. As your main point of contact, your Investment Manager or Financial Planner can guide you through this process. Rest assured, we are experienced in working with lawyers and accountants and can help manage divorce settlements during this complex and sometimes emotionally charged process.

The spiralling cost of living is having a profound effect on people's finances. You may be struggling to make ends meet and have considered accessing funds you had set aside for a rainy day or money intended for a future purpose. Talk to us, and we can review your financial plan to ensure it allows you to meet your current financial obligations. Contact your Investment Manager or Financial Planner, who will be able to support you through this process. If you don’t have their contact details, please email enquiries@quiltercheviot.com.

Sometimes referred to as 'the silent weapon', financial abuse can be used against partners or family members. An abuser may control a partner’s access to economic resources, or an elderly individual may be financially exploited by friends, family members, caregivers, or doorstep traders. If you suspect this is happening to you, a friend or family member, here's how we can help:

• Confidential Assistance: If you suspect financial abuse, contact us privately to discuss safety concerns. Financial abusers tend to stay close during conversations with financial firms. 
• Combatting Elderly Financial Abuse: We help safeguard against the financial exploitation of older people. Possible signs are attempted fraudulent withdrawals from your account, forged signatures, or recommendations made by a new friend/partner/relative that do not make financial sense to you.
• Additional support: Seek guidance from organisations like Surviving Economic Abuse and Action on Elder Abuse for further support. 

If you suspect you have become a victim of identity theft or have had your emails hacked or post stolen, it’s essential to act quickly. 

How to spot identity theft

Fraudsters have sophisticated systems in place to acquire your information in various ways. Look out for: 

• A bill for a purchase you did not make.
• New Direct Debits.
• Small withdrawals that may take time to notice.
• Problems with your credit rating.

If you think you've been a victim of identity theft, take the following five steps: 

• Step 1 - Inform your bank and credit card company.
• Step 2 - Request a copy of your credit file to look for activity.
• Step 3 - Report the theft of personal documents and suspicious credit applications to the police and ask for a crime reference number.
• Step 4 – Contact us on 0207 150 4000 or contact your Investment Manager or Financial Planner to report your concerns.
• Step 5 - Contact CIFAS (the UK's Fraud Prevention Service) to apply for protective registration.

Further support:

• CIFAS – The UK’s Fraud Prevention Service
• Action Fraud (England, Wales, and Northern Ireland)
• Police Scotland
• Garda National Economic Crime Bureau (Ireland)