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Consumer Duty Hub

A single source of information covering our approach to Consumer Duty and how we can support you.

What is consumer duty?

The ‘Consumer Duty’ is a new standard set by the FCA. It builds upon existing regulations to set higher expectations for the standard of care that firms provide to retail financial customers.

This standard aims to enable consumers to make good financial decisions and have greater trust in firms, by ensuring that they focus on:

  • Always putting good outcomes at the centre of their businesses
  • The diverse needs of their customers at every stay of the customer journey.

What are we doing?

Ahead of the FCA’s final Consumer Duty implementation deadline of 31 July 2023, we have been working behind the scenes to ensure we are able to achieve and evidence outcomes across price and value, products and services, consumer understanding and consumer support.

We have created a target market summary document document which will help clients and their advisers determine whether we can help a client achieve their financial objectives, and if we can which of our services is most likely to do so. 

Download the target market summary document

Assessment of value

Rory Scott, Fund and Governance Product Specialist, outlines what assessment of value is, what the regulator expects, the pillars of our assessment of value, Consumer Duty cross-cutting rules and more.

Quilter Cheviot’s approach to consumer duty

Hear from Nick Holmes, Managing Director, who discusses our approach to consumer duty and the work we are doing behind the scenes.

To help you meet the regulator’s deadlines, we’ve created some support material to help you and your business be ready:

Would you like to speak to one of our experts?

You can contact us by phone, email or simply complete the online form and our team will be in touch with you soon.

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The value of your investments and the income from them can fall and you may not recover what you invested.