Helping those with health issues

There is no right or wrong way of managing your experience of a diagnosis. We can help you navigate this challenging period by providing all the information you need when you're ready to make any necessary decisions. We can provide:

• Financial planning that considers your circumstances, such as potential medical expenses and alterations in income.
• Adjusted investment strategies to align with your circumstances, ensuring financial goals are still met while considering your health.
• Guidance on insurance coverage, estate planning, and creating a contingency plan.

Those with Dementia or Alzheimer's may encounter numerous challenges impacting their ability to manage their finances, including memory loss, language difficulties and mood changes. To help, your Investment Manager or Financial Planner can offer assistance, breaking down financial tasks into manageable steps. We can provide:

• Guidance for individuals recently diagnosed or their family members seeking support.
• Simplified processes for managing accounts amidst cognitive changes.

If you have been recently diagnosed, start making plans to ensure your finances are in order, such as having a Power of Attorney (POA). If you are a family member or carer or have been appointed Deputy by the Court of Protection and are looking for support to manage an individual's affairs on their behalf, please get in touch with us via the Contact Us page or their Investment Manager or Financial Planner.

Managing your investment finances with hearing loss can be challenging. If you cannot contact us by phone or prefer not to, you can still stay up to date with your investments and communications from us in several ways:

• Online Portal: Access your investments securely, monitor performance, and manage details conveniently through the MyQuilterCheviot or Quilter platforms. Login or register here.
• Email Support: Contact us at enquiries@quiltercheviot.com for investment queries, forms, and appointment requests.
• In person: We have hearing loops in our offices for when you meet with your Investment Manager or Financial Planner.

For those experiencing sight loss, we can help to make managing your finances much more accessible. Here's how:

• Accessible Technology: Explore screen reading software to access documents online, whether factsheets, brochures or regular statements. Basic screen reading software is free, with more advanced software available to purchase. Discover more in this guide.
• Document Customisation: Receive statements and documents in various formats - large print, braille, or audio described.

Anxiety, stress, mood state, reduced physical capacity (from a heavy cold to a progressive illness or anything in between), and countless other factors can affect your ability to focus on a conversation with us. We understand that ill health in any form can make dealing with your finances challenging. To help, we encourage you to contact us or speak with your Investment Manager or Financial Planner; as your main point of contact, they can help in these circumstances.

If you cannot speak to us on the phone, you can correspond with us via email, or if you are looking for information about your investments, we can provide you with online options. You will need to log into our online portfolio services. Here, you'll also find details of how to register for our online services if you have yet to register.

When you log in, you can find copies of your quarterly reports and other correspondence, keep track of your investments, and ensure we have all your details up to date.

Whether it's for you or a loved one, we can help you plan the transition to residential care.

• Adapting your financial plan or investments: Talk to your financial planner or investment manager as early as possible if you think you might benefit from help planning for the cost of care or if you know when you might want to draw down to cover these costs.
• Address Update: If you have moved, let us know your updated address details for accurate communication and enhanced security during calls. Warning: when contacting us from residential care, ensure you’re in a private setting to safeguard your information.
• Tailored Communication: Enquire about online services for personalised assistance. If you need guidance to register, please get in touch with your financial planner or investment manager.